Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Please note that processing time refers to the time required to prepare your order before it is shipped.

You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Time

We offer worldwide shipping.

Estimated shipping time after dispatch:

  • Up to 9 business days, depending on your location

Please note that shipping times are estimates and may vary due to factors beyond our control, such as customs processing, carrier delays, weather conditions, or high-demand periods.

Shipping Costs

We currently offer free worldwide shipping on all orders.

Tracking Information

All orders include tracking information.
Once your order has been shipped, you will receive an email with your tracking number and instructions on how to track your package.

Please allow 24–72 hours for tracking updates to appear after shipment.

Delays

We are not responsible for shipping delays caused by:

  • Customs clearance

  • Carrier issues

  • Weather conditions

  • International transportation disruptions

  • Events beyond our control

We appreciate your patience in such cases.

Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery is transferred to the carrier.

However, if your package is lost or delivered incorrectly, please contact us at:
📧 stepjoy@use.startmail.com

We will review each case individually and do our best to assist you.

Incorrect Shipping Information

Please ensure that all shipping details are entered correctly at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Contact Us

If you have any questions about shipping, please contact us at:
📧 dragondiazlm15@gmail.com