Refund policy

15-Day Return & Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unworn

  • In its original packaging (with tags, if applicable)

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
stepjoy@use.startmail.com

If your return is approved, we will provide instructions on how and where to send your package.
Returns sent without prior approval will not be accepted.

Return shipping address:
[INSERT RETURN ADDRESS HERE]

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a solution.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized items

  • Personal care products (for hygiene reasons)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-refundable.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item.
Once your return is approved, you may place a new order separately.

Refunds

We will notify you once we have received and inspected your return.
If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
stepjoy@use.startmail.com